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  2. Term and Conditions,

Cancellation & Refund Policy

  1. You must notify foodorama.in within 15 minutes of placing the order if you decide to cancel your order by phone or email, preferably by email, and quote your order number.
  2. Foodorama.in or the chef may cancel an order if the product is not available for any reason. 
  3. We will notify you if this is the case and return any payment that you have made.  
  4. If the cancellation was made in time and once the chef has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
  5. Refunds may take up to 2 weeks, depending upon the mode of payment collection.  

Term and Conditions

  1. Such applications make clear that they are not the manufacturer or seller or distributor but only receive orders from the customers and place orders against the Restaurant Partners. 
  2. The application sometimes will not guarantee the quality of food, because that is dependent on the restaurant partners. The restaurant partners will decide on the availability of food and prices of food, the platform shall have no right in the same. 
  3. Time taken to prepare a particular food is confirmed by the restaurant and not the service provider. 
  4. Any violation in the standards of food provided by the Restaurant partners shall be solely towards the seller/owner, vendors, licensor, manufacturer of such food products, and the company providing such services shall not be held liable.
  5. It is the duty of the application to intimate the buyer/ customer if such food could be consumed by children. Specifications regarding the same must be provided. For example: beverages with alcohol. 
  6. The acceptance to delivery food once the order is placed by the customer, shall be a contractual obligation on the delivery partner under the consumer protection act, 2019. It becomes an implied contract of service once he agrees to deliver the food.
  7. The FDP must also state that the services provided by them shall be charged, the user shall pay such additional charges. The user shall comply with such additional payment and shall not deny the payment stating that he wasn’t aware. 
  8. The FDP must also provide the mode of payment and availability on COD (cash on delivery). Discounts available for such services and polices thereof shall be mentioned and updated from time to time. 
  9. The FDP must make clear that it is an obligation on the customer to protect the IPR (Intellectual Property Rights) and proprietary rights of the Restaurant Partners. 
  10. Non-exclusive, Non-transferable license to access is provided for the user as specified in the terms set-forth.
  11. The reviews and ratings provided on every food in the platform are by the user and the company is not responsible for such reviews. 
  12. The FDP shall ensure that the price list provided by the Restaurant Partners is correct and change the rates as per the directions of the owner from time to time. 
  13. The total price of the food, along with delivery charges and GST shall be specified in the platform clearly before placing such orders. 
  14. Promo codes/ offers/ coupons etc are offers provided by the application and is not a liability of the restaurant partners. 
  15. The application in addition also provides for telephonic services to track the order and GPS (Global Positioning System) also enables the user to know about the arrival timing of such orders.
  16. The user shall also see if the restaurant has accepted his order placed through the platform, and also see the status of his order.